Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern “Lindwell Cottage”  relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘ Lindwell Cottage’, or ‘us’ or ‘we’ refers to the owner of the website whose address is 4 Lindwell, Greetland, Halifax, West Yorkshire. HX4 8HH in the United Kingdom. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

These Terms and Conditions form an integral part of the Booking Confirmation.

In order to keep everyone as safe as possible the changes described form an integral part of these booking terms and conditions and in summary are as follows:

• All guests should bring slippers and wear them at all times inside the cottage. Slippers are provided at your time of arrival
• All guests are expected to empty all bins into the dustbin outside before departure
• All guests must remove the bed linen and place with used towels, bathmat and tea towels in the large Black laundry bin we provide before departure
• We are made up upon your arrival and mattresses have mattress protectors, fitted bottom sheets (Flat top sheets) and duvets.
• Towels will be placed on the beds, upon your arrival. Please place these in the laundry basket at the end of your stay, thank you.

Payments

Payments for the cost of the property rental can be made by bank transfer (BACS), online (via bookalet).. Please enquire. 

Payment may occur in 2 stages if the booking is made more than 4 weeks before the date of arrival in which case an initial Reservation Deposit is taken at time of booking then Full Payment is made 4 weeks before the date of arrival. We strongly advise all guests to take out travel insurance at the time of booking.

CANCELLATION POLICY

If the Management cancel a booking for any reason then all monies paid so far will be refunded in full.
If a guest cancels in the period between paying the Reservation fee and paying the Balance of Payment 4 weeks before arrival then the Management will retain the non refundable Reservation Deposit
Once full payment has been received 4 weeks before arrival then any subsequent cancellation by the guest will allow all monies paid to be retained by the Management. However in the unlikely event of a new booking being taken then a refund equivalent to the monies received by the new rental payment minus a £20 administrative/marketing fee may apply.

Reservation Deposit

A 30% deposit of the rental rate should be received within 24 hours of making a reservation. The reservation deposit is non refundable. 

A £120 damage/loss payment may be paid either at the same time or at the time of full payment 4 weeks before arrival.

The rate agreed for Full Payment will be displayed on the Booking Form. It will be paid at least 4 weeks before arrival and no reminder will be sent by the Management. If the remaining balance + damage/loss payment is not received by the Management by the date 4 weeks before arrival, then the Management has the right to cancel the reservation and no monies already paid by the Client will be returned. 

The damage/loss payment will be refunded by the Management to the Client within 14 days of departure to the account provided by the Client providing the following provisions are met. 

We expect all guest to adhere to the following, up to and including their departure:

1. The property, inside and outside, is left clean and tidy with all rubbish placed in the dustbins in the front yard.
2. All door and window keys have been returned to the property.
3. There have been no complaints from neighbours about noise or other forms of anti-social behaviour inside or outside the property from humans or dogs. 
4. The Management has not exercised the right to evict the Client from the property for breaking any of the Terms and Conditions agreed on booking.
5. The drains are in full working order.
6. There has not been an excessive use of the gas and electric. We take regular reading in between each guest stay and if we deem your usage excessive we reserve the right to retain some or all of the good housekeeping deposit. There will be no use of our electric to charge any Electric Vehicle via a cable to the road. This will warrant a fine of £125 from the housekeeping deposit.
7. There has been no loss or damage to the property or its contents from humans and dogs.
8. Items have not been removed from the property.
9. There should be no complaints from the neighbours about noise or other forms of antisocial behaviour inside or outside of the property from humans or animals.

Smoking

Smoking or vaping inside the property is STRICTLY prohibited.

The Management reserves the right to withhold the damage/loss payment and if necessary invoice the Client an additional sum of up to £525 if there is evidence of smoking or vaping by the Client or any members of their party. This additional charge covers loss of income whilst the property is being deep cleaned and the additional intensive cleaning costs incurred in order to re-present the property as a non-smoking property to future guests. 

Pets

One well behaved, house trained dog may be welcome downstairs. In exceptional circumstances, after discussion before booking, the Management may allow 2 small dogs, or one inside cat, within the property. No other animal or bird is allowed. An additional cost will apply. Please enquire before booking. Pet owners are expected to clean up the property inside and outside to ensure no trace of pet remains.

The Management reserves the right to withhold the security deposit and, if necessary, invoice the Client an additional sum up to £500 if there is evidence of pet remaining after the Client has departed. This applies to pet mess or damage to furniture, fittings, linen and towels.

Dogs must NEVER be left unattended in the property or garden. A list of pet sitters is available on request. See our dog policy.

Occupancy

Occupancy is only permitted to the number and names of guests specified on the booking confirmation form.

The Client who makes the booking should be present throughout the rental period. The Client who makes the booking should be over 25 years of age.

Any over occupancy is considered to be a serious infringement of the booking terms and conditions and the Management reserves the right to refuse entry to the entire party if these conditions are not observed with no refund of rental fees. The Management also reserves the right to make an immediate requirement to vacate the premises with no refund of rental fees if over occupancy is discovered during the stay. 

The Client acknowledges that the rental is a holiday let specifically for the rental period booked on the Booking Confirmation form. It is NOT an Assured Shorthold Tenancy. The Client must give vacant possession of the property back to the Management on the check out date agreed in the state of cleanliness and repair and condition in which it was found at check in.

Period Of Hire

Book Direct Rentals commence at 15.30 on the day of arrival and terminate at 11.am on the day of departure. 

Utilities

The cost of water, gas and electricity is included in the rate agreed for the rental period. WIFI is free of charge for reasonable usage for legitimate purposes. 

Drains

The drainage system is old and sensitive. There are notices in the property requesting that the Client and party do not put anything other than toilet paper into the WC.

A bin is provided in the bathroom for small items such as baby wipes, ear buds and face pads. Sanitary products and nappies must be placed in an appropriate bag supplied by the Client and must be disposed of directly into the black dustbin. A deduction will be taken from the security deposit for breach of this condition as these items are of a personal nature and present a Health and Safety handling risk to the Management and their employees.

If the drains are found to be blocked at the end of the rental period, the Management will take the cost of unblocking them from the security deposit paid. If this sum is inadequate then the Management has the right to invoice the Client an addition charge up to £500 to cover this. 

Loss Of Amenity

The Management will not be liable for any loss of amenity deemed to have been suffered by the Client or guests during the rental period as a result of noise associated with road traffic, aeroplanes, insects, birds, animals or as a result of activities being carried out in neighbouring properties and gardens. 

Noise

Any excessive noise, nuisance or abusive behaviour towards the owner, employees or neighbours or illegal activity before or during the period of occupation will cause the owner to terminate the agreement immediately without compensation or refund.

The Management requests that no noise is made inside or outside the property after 22.30 which could disturb the peace of the neighbours. 

Liability

The Management shall not be liable to the Client or third parties for any accident, loss, injury or inconvenience which may be suffered, incurred or arise before, during or after the rental. 

We strongly suggest that the Client takes out adequate holiday insurance at the time of making the booking to cover any cancellation eventuality as monies paid are not refundable. 

In the unlikely event that the accommodation is rendered uninhabitable by fire, flood, earthquake or other event outside our control before commencement of booking, the Client will be entitled to a refund of all rental monies paid.

Safety & Security

The Client and his party must keep the property secure at all times. Appliances within the property should be used in accordance with the instructions provided in the User Manual within the property. The gas central heating boiler should not be touched and if there is a problem with it, the Management should be contacted immediately.  

The User Manual contains information about the location of the rising water main tap, the electricity meter and the gas meter and these services should be turned off in case of emergency then the Management should be contacted immediately by telephone. 

Right Of Entry

The Management and their employees and contractors shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out necessary repairs or maintenance. 

Complaints

Any complaints regarding the accommodation must be brought to the attention of the owner as soon as noticed during the time of your stay. This will enable investigations to take place and any necessary action to be taken.

The hirer must allow access to the owner or keyholder so that there is an opportunity to try to rectify matters as soon as possible. However, there may be instances where external agencies are involved, such as power, water or broadband providers, which make this impossible and the hirer will not have grounds for any form of recompense.

Events Beyond Our Control

We will not be legally responsible or have any liability to you if we are delayed from carrying out our responsibilities to you as a result of events beyond our control and the inability or delay in carrying out our responsibility will not be treated as a breach of the booking conditions. This means that an event that we could not, even with all due care, expect or avoid, including but not limited to the following:

• strike, lockout or labour dispute
• natural disaster
• acts of terrorism, war, riot or civil commotion
• malicious damage
• keeping to any law or government or local authority order, rule, regulation or direction for example advice from the FCO or other health or governmental body to avoid or leave a country or regional area within a country.
• significant risk to human health such as the outbreak of a serious disease, epidemic, pandemic etc at the travel destination.
• accident
• breakdown of equipment or machinery
• insolvency or bankruptcy of a service provider
• fire, flood, snow or storm
• difficulty or increased cost of getting workers, goods or transport
• other circumstances affecting the supply of goods or services

GDPR

What Data Do We Hold?

We store details of those who are booked to stay in our cottages as all details supplied on the booking form will not be shared with anyone else. You book in acknowledgement information stored will include: 

• Lead booking contact name
• Contact telephone number(s)
• Email address
• Postal address
• Details of the booking including dates, bedroom set up required, any pets and the tariff

We also have guests’ email addresses/mobile numbers in our email/mobile message records.  

We do not take card payments through our website so we do not store bank card details. The majority of our accommodation payments are paid directly into our bank account.

How Do We Store The Data We Hold?

All accommodation Booking Acknowledgement Forms are kept on our private computer as part of our business records and the data on them is not processed or used for marketing purposes or any other purposes by ourselves or any third party.

We also have guests’ email addresses/mobile numbers in our email/mobile message records.

How Do We Use The Data We Hold?

The data we hold is purely used to contact guests about their stay prior to their visit or after they have departed as a courtesy to say thank you for staying with us or in relation to damages or items left behind.

We do not contact guests (past, present or future) with any information regarding any promotions or future events for Lindwell Cottage.  All promotional marketing of this nature is undertaken via our ‘Latest News’ on our website, on our Facebook page,

Lindwell Cottage Facebook page is used to update those who have indicated they wish to be ‘friends/followers’ of the business. This is subject to the normal security protocols of Facebook, contains no personal information and people can ‘unfriend/unfollow’ at any point.

The only time where we would share contact details with a third party would be in relation to Covid-19 Track and Trace where we are required to hold contact details for 21 days in case they are needed.

What Will We Do If You Wish To Change Your Data Record Or Have It Removed?

We do not proactively contact guests (past, present or future) in relation to anything apart from their accommodation booking.

We have stated here what data we hold on guests, why and how we hold it and what it is used for.

In terms of personal data removal, should guests wish us to remove their personal data held then the following would happen (aside from the current requirement to store details for 21 days due to Covid-19 and Track and Trace). We would delete all emails/mobile messages in our records relating to their email address/mobile number and strip their postal address, email address and phone numbers from the Booking Acknowledgement Form stored on our computer.

In terms of any messages/communications/reviews etc left by guests on Google, TripAdvisor, Facebook or any other third party platform then we would expect guests to manage and remove those as they saw fit, although we do feature some on our website and if we were asked to remove these we would.

We would undertake this within a month of receiving the request (to allow for delay if we are on holiday) and we would then confirm the removal of data (and then destroy that communication).

Data Security

As our business is run by 2 people who are a married couple and they are the only people who have access to the data we hold, our assessment of the risk of a breach is that it is highly remote. We do not anticipate any security breaches.

Conclusion

We do not believe that the way we store and use the data we hold provides a security risk or falls within the scope of the changed data protection legislation in GDPR from May 2018.  The website uses cookies for Google Analytics.

Accessibility Statement

The cottage is a mid terrace with stone walls and stone roof built around 1850.  It has a front garden largely enclosed by a fence. Original cobbles are situated to the front path of the property and we have a wooden bench available for guest use.

The cottage has a small front garden with a grass area surrounded by a planted border.

At the end of the garden is a wall to the garden of the adjoining property but beware, there is a 3m drop.

At the rear of the property there is a small rear courtyard with access from the back door.

Car Parking

Car parking is available to the front of the cottage for a small car, parking is available road side. 

There are a number small number of steps from leading from the parking area up to the cottage  and the path may be slippery in wet/icy weather. A key lock box with buttons is positioned to the outer left wall of the cottage. 

Living Room

The Living room is fully carpeted and has an original Victorian window seat and Victorian fireplace.  There is a wood log burner for guest use.  There is  4 seater leather sofa has a chaise longue return. The 50” wall mounted TV with surround sound is connected to Freeview and has subtitles and Apps. WIFI is provided. The dining table has 2 extendable leaves and 4 chairs stored underneath the drop leaf table. The ceiling height is not at all restrictive by the ceiling beams and ceiling has built in spotlights. The windows have fitted blackout roman window blinds.

Hall Way

The hallway floor is oak laminate and the door to the cellar/utility room leads down from the hall way. 

Kitchen

The kitchen has a high beamed ceiling  with electronic velum window complete with electronic roller blind. The kitchen is long and 2.6m wide including a fitted kitchen with double oven, built in microwave, ceramic hob and white corian worktops. The kitchen also contains an automatic larger load washing machine and small built in dishwasher. The oven and hob are electric and the fridge freezer is built in.  The floor is Karndean laminate. The rear door opens outward into a small enclosed flagged area.

Stairs

The 12 stairs  and a wooden hand rail is on the left wall. 

The floor is carpet up the stairs, landing and bedroom.

The stairs lead to an open landing area with 3 doors. The staircase is a mixer of toughened glass and oak.

A cupboard houses the gas central heating combination boiler and the cupboard also contains additional towels.

Bathroom

The bathroom is irregular in shape and it has It has rubber laminate floor and wall tiles and shower boards. There is a large walk in shower with a overhead shower at one end and a safety glass shower screen. The basin is seated within a white contemporary bathroom cabinet, the WC is standard size with a push button switch cited within the cistern cabinet. There is a radiator/ towel rail on the gas CH circuit and a glass bathroom cabinet for guest storage.

Bedroom 1 main bedroom

The bedroom fully carpeted and is 4m long and 3.5m wide from door to window and has window seats. The room contains a double bed with bedside shelves with a mobile charging station complete with alarm clock facilities. The room contains a fitted mirrored wardrobe containing hanging space with shelving units, there is another freestanding chest of drawers and a small wall mounted TV.  Both windows have fitted blackout manual roman blinds.

Bedroom 2 smaller bedroom

This bedroom is also fully carpeted and contains a small double wardrobe with built under drawers and a single bed. The bedroom also has a wall mounted small TV with a bedside table with table lamp and mobile charging station with an alarm clock facility. This rear window has a fitted manual roman blind.

Website Accessibility

The website browser lets you increase the font size. Written material can be provided in large print on request. Pages and fonts have been designed for ease of reading. There is an accessibility button. There is a direct link button to contact us, including home telephone number, mobile telephone number for text messages and e-mail address. There are buttons for links to Facebook and Twitter. A google map shows our location. There is an availability button with prices which are also colour coded.

Bookings

We offer flexible payment methods : via Bookalet, or direct via BACS, GBP£.  Bookings can be made by email, completing the online booking form or by telephone. Directions and parking instructions and key code access are provided by email or letter before arrival, after the final balance has been paid. We are committed to providing a website which is accessible to the widest possible audience.

Disabled Access

Unfortunately the property is unsuitable for wheelchair users or people with restricted mobility.